Verifiabl (“we,” “our,” or “us”) is committed to protecting your privacy. This Policy describes how we collect, use and safeguard personal information when you use our payslip verification services (the “Services”), our website, or otherwise interact with us.
1. Who we are
Verifiabl provides payslip verification services to payroll providers and financial institutions. We do not store personal information as part of the verification process. For privacy enquiries, contact us at contact@verifiabl.io or use the contact form on our website.
2. Personal information we process
Payslip details at verification: When a lender verifies a payslip, employee name, position, department, employer ABN and bank account details (BSB, account number and account name) are decrypted in memory, returned to the requesting institution and not written to persistent storage.
Payslip records: The record we store for each payslip holds pay period dates, amounts, payroll codes and fund identifiers. No names or free-text fields can be stored in this format.
Portal and API users: Customer staff sign in through our identity provider (hosted in Australia). Audit logs record the acting account, request IP address and action performed.
Website visitors: Contact form submissions (name, email, company, message) are kept in our customer relationship system. If you choose to start a support chat, we process your messages and technical information such as your IP address, browser and device type. The chat is anonymous unless you choose to identify yourself. Our website analytics collects page visited, referrer, approximate location, and browser and device type without using cookies.
Do not paste payslip contents, bank details, tax information or other sensitive information into the support chat. We do not need this information to answer general questions and cannot access or correct your pay or payslip.
Logs: Security and performance logs are retained with automated sanitisation to exclude personal information. Any inadvertently captured personal information is redacted and erased on discovery.
3. How we use personal information
- Providing verification results to the requesting institution.
- Managing customer accounts and portal access.
- Billing, dispute resolution and security monitoring.
- Responding to enquiries and providing our support chat.
We do not use personal information for profiling, advertising or any secondary purpose, and we do not sell it.
4. Data sharing
Verification results go only to the institution that submitted the payslip. We use third-party service providers for cloud hosting, identity and access management, website hosting, analytics, messaging and customer relationship management. Intercom is our support-chat processor and processes chat messages and related technical information on our behalf. We do not share personal information for marketing. We may disclose information where required by law.
5. Cookies
Our analytics provider is cookieless and does not track visitors across websites. If you choose Continue to chat, our support chat sets cookies that enable the chat and remember your conversations. These cookies are optional: Intercom does not load until you request support and continue to the chat. You can disable the chat and remove its cookies at any time using Support chat settings in the footer.
6. Data retention
- Decrypted payslip details: not retained.
- Payslip records: kept permanently (no personal information).
- Verification and billing records: 7 years. No payslip content, no IP addresses.
- Logs: 1 year.
- Staff attribution: deleted once no verification in the 7-year window refers to it.
- Contact and support-chat enquiries: retained in line with our internal retention policy.
7. International data transfers
Payslip and verification data is processed in Australia. Payslip data is not processed outside Australia. Our website is hosted internationally, and some service providers used for messaging and customer relationship management may store data outside Australia. In particular, Intercom processes support-chat information in the United States. These providers do not handle payslip data.
8. Your rights
You may request access to, correction of, or deletion of the personal information we hold about you. Because identifying payslip details are not stored by us, an access request about a payslip will usually return no records. Write to contact@verifiabl.io.
9. Data security
We maintain industry-standard security measures to protect personal information from unauthorised access, alteration, disclosure or destruction. Payslip details exist in a decrypted state only for the moment of verification.
10. Updates to this policy
We may update this Policy to reflect changes in our practices or for legal, technical or regulatory reasons.
11. Contact us
If you have questions about this Policy, contact us at contact@verifiabl.io or use the contact form on our website.